Comments in catalog task

[girisht]

I see catalog task table extends task table, but I can't see comments field in catalog task, I can only see worknotes field.

How to get the comments field on the form?

[Elijah Aromola]

Catalog tasks are used to capture work done for an item by a fulfillment team. Comments for catalog requests are normally communicated from the Request Item (RITM). Can you share your use case for comments on the catalog task? 

[girisht]

Hi @Elijah Aromola 

I don't see the comments field in catalog task form like we do in incident and RITM.

[AnveshKumar M · Accepted solution]

Hi @girisht 

In recent versions of ServiceNow, comments field is not available in the form OOTB. But, you can add it from form layout.

From the form context menu, Select Configure -> Form Layout and add Additional Comments field form available to selected slush bucket. See the screenshots below.

Before adding the field:

Adding additional comments field to the form layout:

After adding the field:

Please mark my answer helpful and accept as a solution if it helped 👍✔️

[girisht]

Thanks Anvesh!

I missed this basic things.