I am using REST API to query sys user table and get user information for around 100 users. I am specifying the user's sys_id in the sysparm_query as follows. The API works for only upto 45 sys_ids and fails there after. Is there any other way to get ...
How to take report of users who dont have itil role but has certificaton role, when i filter as role is not itil & role is certification i can see both since 1 condition is matching
Because of the way my organization has chosen to escalate incidents to sysadmins and netadmins, I need to figure out how to automatically add users in the System Administrators and Network Administrators groups to the work notes list. I've got every ...
Hi ServiceNow Gurus,I have a reference field which we will call Field A. The field value is always "Digital" + "Value provided by requester". This will be saved to a table.On load, I want to remove the word "Digital" and save it on a separate text fi...
Hello, I am wondering if there is a way to stop the updating time and updated by from being updated when using import sets. I know you can use "autoSysFields(false);" when using scripts but it doesnt seem to be working for import sets. Any help wil...
I have a catalog item where i am creating 2 catalog tasks in the workflow. When i close the first catalog task in the workflow, it opens another catalog task.There are about 6 or 7 check box variables that are only visible on the the first catalog ta...
We created categories for the HR catalog and translated them in 3 languages. When we move the categories to another instance with the update sets, the translations are left behind. Where are they stored, why are they not moved?
Hello Everyone,We are integrating ServiceNow through REST. 1) We are sending our incident number to that tool using rest with post method and we are getting a task number from them in response.2) I am capturing that task id in a field on incident for...
Hi AllIm wondering what would be the best way to count how many updates my service desk agents make on tickets per day/week/monthI cant see an easy way to do this.. any help any one can provide would be really appreciated !Thanks in advance
Hi Developers,While moving update set if conflict ocures then what to do?What is the best practice to overcome this?
How do we move a scoped application from one instance to another instance?
Is there any option to invoke or trigger an external custom shell or python script on creation of an ticket or incident in service now.Also, sysid or incident number should be passed as input parameter to the script. How do we achieve this in service...
Hi,I have one value set on jvar on UI Page HTMl and I want to show one alert message depending on the value set on submit of the UI page.For that reason I want to check jvar value on onSubmit function of the UI page client script. I am not aware of t...
I want to call a widget from another widget in Service Portal. A parent widget is in the macro variable of a catalog item.. and there is a child widget containing few data.. I want to call the child widget in Parent widget and use the data in parent....
what does caller field denotes in incident form?
