comments in notification

[avinashdubey103]

Hi , i  have a  notification that  with below code :

Short description: ${short_description}

Item: ${cat_item}

Click here to view request item: ${URI_REF}

${mail_script:attach_links}

Comments:

${comments}

I am not able to understand why it is printing all the comments on the RITM , instead of printing the latest comment only .


ss:

[Ayushi12]

Hi @avinashdubey103 ,

Use the below lines email script

var comment = current.comments.getJournalEntry(1).split('\n')[1];
template.print(comment);

Please mark this response as correct or helpful if it assisted you with your question.

[Addy22]

Hi @avinashdubey103 ,

If you want to have one comment then you can use below code:

var comment = current.comments.getJournalEntry(1); 

template.print(comment);

if you want to do it globally then you can modify this property in Email properties to '1'

[Sarika S Nair1]

It is showing multiple comments since it is a journal entry field

In order to get latest comment you need to use email script

1. Create an email script by navigating to System Notification --> Email --> Notification Email Script

2. Name it 'getLatestComment' with script as below.

(function runMailScript(current, template, email, email_action, event) {

    var latestComment= current.comments.getJournalEntry(1);
    template.print(latestComment);

})(current, template, email, email_action, event);

3. Go to notification & add this in appropriate place in notification content section

Comments: ${mail_script:getLatestComment}

[Sohail Khilji]

HI @avinashdubey103 

Here is the reason :

if you use {comments} this will drive all the comments.

if you use  comments.getJournalEntry(1); this will get you the last comments added to the record

if you use comments.getJournalEntry(-1); This will also bring all the comments.

recommend you to use the below code :

var com_Rec = current.comments.getJournalEntry(1);
template.print(com_Rec );

I hope this helps...

[Yaraslau]

Try ${comments:1} for the last additional comment