How to set up number of comments (additional comments) for template in e-mail notification

[Milan13]

Hello,

I have a notification which notifies user once addditional comments are changed, however, probably by default, it shows always last three comments in the e-mail, I need to set this up for the last comment only.

Please see below boy of my e-mail notification - this always shows last three records, I nedd just the last one, is this a  matter of some system property or is ther ea different solution?

Appreciate your help on this.

Milan

<p>Short Description: ${short_description}</p>
<p>Priority: ${priority}<br />Product: ${product}</p>
<div><hr /></div>
<div>Last <strong>Additional Comments</strong> added (list or single):</div>
<div>&nbsp;</div>
<div>${comments}</div>
<div>&nbsp;</div>
<hr />
<p>&nbsp;</p>

[Jaspal Singh · Accepted solution]

Hi Milan,

Look for System Properties >> Email properties & then check for below.

This though would imply it will be a generic/global impact for all jorurnal entry fields used in the notifications.

[Kevin]

I was looking for this. More or less. This also applies when you are configuring the Virtual Agent to provide you with updates. Works like a charm. 

[asifnoor]

Hi,

For this you need to write a mail script and add the code there.

template.print(current.comments.getJournalEntry(1));

and call the mail script in your notification

Kindly mark the comment as a correct answer and helpful  if this answers your question.

[Yaraslau]

Try ${comments:1} or ${comments:2} ....