comments in notification

[avinashdubey103]

Hi , i  have a  notification that  with below code :

Short description: ${short_description}

Item: ${cat_item}

Click here to view request item: ${URI_REF}

${mail_script:attach_links}

Comments:

${comments}

I am not able to understand why it is printing all the comments on the RITM , instead of printing the latest comment only .


ss:

[Harish KM]

Hi @avinashdubey103 $comments will print all the comments from that record, If you want latest comments then have a email script with line

var comments = current.comments.getJournalEntry(1).split('\n')[1]; // for latest comments

template.print(comments);

call the above script in your Notification using ${mail_script:scriptName}

[SanketLandge1]

hello @avinashdubey103 

Mail Scritp and than call it to notification

(function runMailScript(current, template, email, email_action, event) {

var latestcommentsare = current.comments.getJournalEntry(1);
template.print(latestcommentsare);

})(current, template, email, email_action, event);

[Harish KM]

Hi @avinashdubey103 just so you know changing the property will impact for all the tables,

[SanketLandge1 · Accepted solution]

Hello @avinashdubey103 

System Properties >> Mail Properties

Change the number to 1. It would mean platform wide any notification sent for comments.

If you want it to be specific for a table you need mail script & use current.comments.getJournalEntry(1); & then use the mail script in notifications.

Change the number to 1. It would mean platform wide any notification sent for comments.

If you want it to be specific for a table you need mail script & use current.comments.getJournalEntry(1); & then use the mail script in notifications.