Common Issues in ITOM/CMDB/ITAM modules of Service now
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‎12-20-2022 03:13 AM
Need document about common issues and related to day to day operations which we face in CMDB/ITOM/ITAM module of SN. Require such document for L1 developers so that they can refer the same and trouble shoot the issues. I have jotted down the below points , anyone would like to add more here. We can find such points more in ITSM but not in Asset Management area.
Tasks |
Discovery fails to associate location information to CIs. |
Mass Update of CI's |
Major Tables Names in SN |
Device Not Found(IP is not added) |
Thanks
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‎12-21-2022 12:48 AM
Did you check NowCreate for such documents?
Discovery: https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=fcde38c487d25d5052417445dabb3527