Compose Email - capture in record activities stream

[Liyakhat]

email sent from composer is not showing in activity of records normal emails which triggered on updates are showing
can we enable the emails sent from composer to the activity ,i.e from three dots on bar

[Viraj Hudlikar · Accepted solution]

Hello @Liyakhat  

Have you configured your activity filters as showcased below, I just sent email from email client feature and it showcased under activites log.

Also, check https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719147

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819125

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.