Condition to trigger the notification every 48hrs if the approva state is requested in flow designer

Janu sree
Tera Guru

HI,

 

I am working on a scoped app where the cases get created.

In this flow there are approvals which are waiting for approval to approve/reject.

So for this I am using a flow designer to trigger a Reminder notification to the approver for every 48hrs.

How can I achieve this. I am able to trigger a notification based on the updated field.

but wasn't sure what should be the condition to check and trigger for 48hrs.

 

Here I have given condition : update relative before 2 days ago. Is there other which I can use.

 

Janusree_0-1687519790960.png

 

3 REPLIES 3

Alp Utku
Mega Sage

You can check below video accordingly

 

https://www.youtube.com/watch?v=hVctTUMWIcs

How to create a scheduled approval reminder using ServiceNow flow designer. In this video we create a flow triggered on weekly basis to find all approvals open since a certain date and use a for each flow logic and custom create event action to send emails out to approvers. We also add a helpful ...

Hi, Thanks for the reply,

 

I am able to get my flow work and trigger notification. but I'm not sure about the condition what to keep to trigger for every 48hrs even the job runs everyday

Daniel Oderbolz
Kilo Sage

Hi @Janu sree 
This is a Case where I would recommend a discussion with the requester of such a feature.

So basically you want to nag approvers every two days about open approvals.

This will lead to these behaviors (speaking from experience)

  • Approvers creating Rules in the Email Client to delete such messages
  • Approvers willy-nilly approving things they should not approve (worst outcome)

In general, approvals are over-used. Ask how many things are not approved in the end. I guarantee you it will be a few percent. So honestly, I would ask for as little approval as possible and nag the approvers as little as possible (it is a niusance to them already).

Rather, show them how to see approvals in the Portal, make this a nice experience where they see all they need.

(Often, the Emails lack context, so without clicking, the approvers will not get much from them).

 

If you really want to do it, I would not recommend to do this in Flow Designer. Rather have a Scheduled Job create an event if you really must do it.

 

Best

Daniel

 


If this answer was helpful, I would appreciate if you marked it as such - thanks!

Best
Daniel