Conditional Display of Choices in ServiceNow Catalog Item Variables

[Nikhitha Mohan]

Hi,

I have created two multiple-choice variables in a catalog item:

1. Laptop/Desktop (laptop/desktop) with two choices: Laptop and Desktop.
2. Mode of Laptop Delivery (mode_of_laptop_delivery) with two choices: Shipping the Laptop and Picking it up from the Office Location.

The requirement is as follows:

• If the user selects Laptop in the laptop/desktop field, both options in mode_of_laptop_delivery should be displayed.
• If the user selects Desktop, only Picking it up from the Office Location should be displayed, and the other option should be hidden.

I tried implementing this with the following script, but it’s not working. Could you please assist me?

below the variable added,

[Nikhitha Mohan]

@Community Alums Sure....I wil try

[shivatmika_19]

Hi @Nikhitha Mohan , 

Using Multiple choice -> clearOptions() method doesn't work, try using Select box as variables, clearOptions() method will clear all the choices of the field. So, use addOption() and removeOption() instead