Configure fields that shows on portal after you submit a case using a record producer

[Chandler2]

Hi All,

I have a record producer using which we create records in case table. Now, I want to change/configure what fields it should show when I am submitting the record producer on portal. For example, I would like to show assignment group, state, description to the user.

This is on ESC portal. where to configure it?

I see standard ticket configuration but not sure if that is where change needs to be done or how that to be done.

[Ankur Bawiskar]

@Chandler2 

yes the standard ticket config for your table shows the fields you see on Ticket page.

Configure the standard ticket page 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chandler2]

Thankyou for this.

I can add remove fields but again, is there any more instruction like how do I change the order how these fields show up, Also for some fields the label shows and for some like description, short description only the value shown and not label.

What does below mean:

Any field of the task-extended table. By default, this field is mapped to the State field of the task-extended table. You have to configure the form to add this field.

Note: You cannot add fields for any of the following information:

• Number
• Short description
• Created date
• Updated date
• Watch list
• Any user input such as comments and work notes
  
  
  

[Ankur Bawiskar]

@Chandler2 

Short description and Description are already available separately.

yes those set of fields are not supported.

the values are rendered by OOTB widget and that's OOTB behavior.

The order of fields is as per fields you configure in the Info fields section

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Chandler2 

You can go to the standard ticket configurtaion:

OOTB: