Configure fields to be populated in Activity Log

[Alex Ng]

Hi community member,

Can someone enlighten me on where do go in ServiceNow to change what is being populate in this activity log? For example, I do not want the activity field to log child incidents field upon creation of a new incident.

Appreciate your feedback. Thank you.

[Michael Ritchie · Accepted solution]

The following Wiki article should help you. I grabbed the link to the specific section covering this:

Activity Formatter - ServiceNow Wiki

[Alex Ng]

Awesome. I can't believe I forgot that. Thanks a lot!

[Michael Ritchie]

No worries. Happy to help.