Configure Global Search Columns in Agent Workspace

[Shawn13]

I am trying to configure the search results columns for Agent Workspace.  I have tried looking in the search sources, and modifying the columns that appear on the list for the search, but neither of these allow for the editing of what columns appear in the global search.  For example, when I search for an account, I would like the account address displayed in the search results on the global search instead of the primary contact.

[Rajesh Kannan G · Accepted solution]

Shawn,

There is a List View named 'Text_search', you need to add your columns to this list view for the fields to appear in Workspace Search Results.

Regards,

Rajesh

[Shawn13]

Thank you for the quick response.  This was just what I needed.

[khushboo roy1]

I am trying to display contact table field mobile phone on case list view , they do not appear on agent workspace search

[Venkatesh14]

I need HR profile details on Agent workspace global search and one of the field (a Custom field created in user table)to be displayed is from User table.

Any suggestions on this?