I am currently working on configuring mandatory comment on cancellation in incident management. When an Incident is moved to Cancelled state, I would like an update of the Additional Comments fields to be mandatory so that the Caller is informed of exactly what has happened and why.
Actually, by default in the platform whenever we move the state to cancel and saving the record, the form goes read only and that additional comments view becomes hidden. Do i need to create a UI Policy, business rule or a client script?
