Configure ServiceNow for automatic user provisioning with Azure Active Directory
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06-20-2019 05:00 AM
Following the Microsoft article at https://docs.microsoft.com/es-es/azure/active-directory/saas-apps/servicenow-provisioning-tutorial#e... we are in trouble trying to understand certain aspects that we hope you could help us on:
- "Assigning users to ServiceNow" and "Enable automated user provisioning"; are these opposite ones to the other? Is the first the manual way to assign and the second the automated one for user provisioning?
- "Configure automatic user account provisioning"; What value for "Instance Name", the ServiceNow Enterprise Application added to Azure, the XX value on https://XX.service-now.com? Same for Admin Username and Admin Password, values for any added to the application owner AAD user, for ServiceNow portal?
I am sorry for such a bunch of questions, appreciating at the same time for any guideline anyone could provide us about this issue.
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06-20-2019 05:40 AM
"Assigning users to ServiceNow" and "Enable automated user provisioning" are two different things. The first is how you identify the specific who in Azure is going to be a ServiceNow user. This assumes that not everyone in your Azure directory will be a ServiceNow User. Enabling automated user provisioning is the setup of actually having those identified users sync'd from Azure to ServiceNow.
Instance name is XX in your example (I am pretty sure), but if it doesn't connect, try XX.service-now.com. The user name and password values are one time setup entries.
Using the test connection button will let you know that you have these correct.
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06-24-2019 04:05 AM
In the end, it seemed to be a misconfigured permissions setting; once it was resolved, the "Test connection" test worked perfectly and groups were successfully synchronized between AAD and ServiceNow.
Thanks for your help, Jeff.
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03-05-2020 04:21 AM
Hello Alpanama,
Could you please expand on what misconfigured permissions you had?
Regards,
Tudor
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06-23-2025 02:32 PM
- KB0960680 Setup of Azure AD with SSO on ServiceNow.
- KB0635951 Azure active directory integration with ServiceNow and Auto account provisioning from ServiceNow/Az...
- Servicenow-ad-ldap-integration-with-microsoft-azure/ta-p/2320076
- https://learn.microsoft.com/en-us/entra/identity/saas-apps/servicenow-provisioning-tutorial
- Auto account provisioning with Service Now\Azure integration.
