Configure Ticket creation through REST API Method

[Jagadish10]

Hello All,

I'm trying to achieve ticket creation through emails from external address to ServiceNow through REST API Method.

Explanation: When an email is sent to ServiceNow, it should automatically create a ticket and capture the user info using the "FROM" address field. Most of the details should be captured in the incident or request form and also the ticket should be routed to the assignment group based on the CI mentioned in the email body.
Please advise.

Regards

Jagadish

[Jagadish10]

Hi Trinadha,

Yes I want the REST API to fetch the emails from a designated mailbox address. It can be a distribution list address.

When we are writing the inbound actions, we use the statement " If (email.direct.indexOf("abc@xyz.com") > -1) for redirecting the emails to the ServiceNow POP3 account. Something like this is what I'm trying to get it.

ThanksJagadish K

[sangareddy]

Without using REST ,you can do it with   other options as well. so i do not think this is the best solution implemented with REST.

please let me know if you are fine with doing other methods ,i will help you.

Thanks

Trinadha

[Jagadish10]

Trinadha,

What are the other methods available to implemented this process ?

Please let me know so that I can discuss this with my team members and see if it can be implemented.

Meanwhile, I will also wait for others to respond to my query.

Thanks

Jagadish

[sangareddy]

Hi,

With inbound email actions you can do it very easily.

If you want to segregate your mails before it reach to servicenow itself ,you can enable a pugin for it.

Another way is with the help of exchange team ,you can fullfil it.

Thanks

Trinadh

[Dave Smith1]

Yes I want the REST API to fetch the emails from a designated mailbox address. It can be a distribution list address.

Okay.. I'm a bit confused by this.   This sounds like someone will email a designated local mailbox address, and from there you want the platform to connect to that mailbox and create incidents from the contents.   Is that correct?