Configuring list view

[robbcmd1234]

How to make all fields in the list view of incident list read-only but the following fields should be editable by the itil role: short description, state, category, and assignment group.

I have made 2 access control rules:

- incident.short_description:

- incident.*

When incident.short_description is active and not the incident.*, it is working as expected. Any user without an itil role cannot edit the short description field in the list view cell, but as Beth Anglin with the itil role it can. But if i set incident.* as active, Beth Anglin cannot edit the short description in the list view anymore.

[Harish KM]

Hi @robbcmd1234 in your incident.short_description list edit ACL, mention itil role under roles and remove script. No need advanced script.

[robbcmd1234]

Hi, I removed the script and add itil role under roles, a user with admin can edit the cell. I don't want user with admin role to be able to edit the short description field. 

[Harish KM]

Hi @robbcmd1234 uncheck the adminoverride checkbox in the ACL.That should work. Usually if admin override is checked true, it will allow admins to edit

[robbcmd1234]

I unchecked the admin override checkbox, admin can still edit the short description field.