Hi all,
I had a request come in to allow for users to close their own requests (RITM) in case it was submitted in error or if it is no longer valid. I already had a "Actions Buttons" widget on my Service Portal for closing incidents, so I copied this, changed the tables, and I was able to get a working "v1" of this.
The "Action Buttons - RITM" widget is laid out here:
HTML:
<div class="panel panel-default">
<div class="panel-heading">Actions</div>
<div class="panel-body">
<button type="button" class="btn btn-primary btn-block" ng-click="c.uiAction('resolve')" ng-hide="data.hideButton">Resolve Incident</button>
</div>
</div>Client Side:
function() {
var c = this;
c.uiAction = function(action) {
c.data.action = action;
c.server.update().then(function() {
c.data.action = undefined;
})
}
}Server Side:
(function() {
// Get table & sys_id
data.table = input.table || $sp.getParameter("table");
data.sys_id = input.sys_id || $sp.getParameter("sys_id");
// Valid GlideRecord
gr = new GlideRecord(data.table);
if (!gr.isValid())
return;
// Valid sys_id
if (!gr.get(data.sys_id))
return;
// only show button if the record is an incident and is 'New', 'In Progress' or 'On Hold'
data.hideButton = true;
if (data.table == 'sc_req_item' && gr.state <= '3' || data.table == 'sc_req_item' && gr.state <= '4') {
data.hideButton = false;
}
if (input && input.action) {
var action = input.action;
// If RITM table
if (data.table == 'sc_req_item') {
if (action == 'close_ritm') {
//Close RITM
gr.setValue('state', 4);
gr.setValue('closed_by', gs.getUserID());
gr.setValue('work_notes', "RITM Closed by Requestor")
gr.update();
}
}
}
})();I call the action "close_ritm" which was a UI Action I built based off of the "close_sc_task" UI Action. Inside of this UI Action, I have a confirmation message:
For this, I am using if(confirm"My text here"); on the UI Action. This is working fine here, but does not apply to the Service Portal when using the newly created "Close Request" button. I thought this called the same UI Action. Is there something I can add to my widget which will do something similar to the UI Action? Guessing it needs to be on the client script but I do not work much with widgets on the Service Portal...
Any help is appreciated!
