In my organization wants to introduce standard change.
Create couple of preapproved templates
As per SN standards those are standard catalog items. I am able to see those templates in Main catalog items in portal page as well.
From here as well users can request the standard changes.
Users are getting confusing by looking at 2 different locations to create a standard change. When I open any catalog item it is showing submit button directly. After clicking submit button it is taking me into standard page within the portal. After save the changes it is going to sit in change_request page.
Can anyone give me clear idea. Where users usually create standard change, by going into portal or change request page (where we are creating normal/emergency requests.)
My organization asking why we have 2 places to create a change request?
Few users are creating change request from 2 places (portal page and service catalog template page). It is causing dual submissions.
Can anyone give an instruction to clear the process.
Much appreciated!
