Connect Chat (Chat with Live Agent) - No agent available

[VShine]

Hello all....

I am trying to use "Live Chat" in my PDI on OOB ESC (HR Portal). I have few question:

1) How do I disable virtual agent - we are not ready to use virtual agent just yet

2) I have activate the plugins, create new chat queue, assigned it to HR Portal, but once I skip "Virtual agent" topic selection, 

this is what I get:

I am not sure what I am doing incorrect. Can someone please help me

[Ashutosh Munot1]

HI,

1) Go to Collaborate in left navigation

2) Open General Setting

3) Change Greetings topic to Live Agent Support

Thanks,
Ashutosh

[VShine]

Thank you for response Ashutosh but I am not seeing "Collaborate" as menu in left navigation. i have checked under "All Application", I don't see it.

I do see "Chat Set up" and updated "HR Queue" to appropriate queue that I created.

[Ashutosh Munot1]

Check this property:

glide.connect.chat.disabled

Thanks,
Ashutosh

[VShine]