Hi All, Am working on a solution for a client who doesn't want the data to be stored in Service Now. Right now my solution is call their REST API and use remote tables. However i know the limitation with remote tables is that we cannot store more tha...
Hello Everyone,I'm currently working on implementing a character limit for a multiline variable within a variable set that's associated with a specific catalog item. Despite attempting to utilize the max_length attribute, I haven't achieved the desi...
Hello, I need to hide the "approval history" messages from the end-user, since it appears on the portal as "comments". My solution for that was to change those approval messages to being populated as 'work-notes' instead of 'comments'And it worked fo...
Good morning fellow developers, I have a good one for you, with all the buzz around Gen AI\PI, I wanted to put it to the test. We're currently looking at redesigning our New User Onboarding process for IT. We have ITSM Pro, HAM and SAM under our belt...
In the Service Now Table "Knowledge[kb_knowledge]", the view count is a total of all views towards a KB article. Is there a way to count the unique user view count?Basically what I mean is, if 1 user views a KB article 10 times the current view count...
Last Communication date should be last 15 days how i will achieve this type of filter in cmdc_ci_computer table.
Hello All, we currently have an issue with @ mention it's populating results of colleagues and customers I have been informed its due to how our instance was set-up ''basically Zero Domain Separation'' I wanted to know if there is a way it can be ada...
Hello All, I am trying to configure Approver details(Currently with whom the RITM is pending approval) which we click an RITM record in the mobile app. In the below app screenshot I want to configure it after the Variable section. I am trying to conf...
current set up on incident form:on incident form we have created a checkbox called Vulnerability and if we check this box another field displayed called watchlist which is of list type referencing to user group table and we can select one or more gro...
Hi, JSON.stringfy() was working if I directly pass JSON object to a variable. If I try it with glide record that's not working. For your ref PFA: Scenario 1:Passing JSON object directly to a variable:var str = {"u_supply_planner_field_1":[{"original...
Hi everyone, I am in SOW and I want to swap positions of Create General Request and Create Incident and delete the Create Change on the drop down list. I already tried going to the Native UI and on SOW view but the positions of UI actions are differ...
I have an email script which results a date and time after at certain duration. i see inconsistency across the instances with the same code the timezone is being print on the DEV instance, if the script is triggered on TEST instance it does not show ...
Hi How can we show catalog wizards in service portal?I have created record in maintain wizards, I want to show this wizard record in service portal. anyone help me!
There is no pre-configured email accounts in my PDI.I am not receiving any emails to my developer instanceplease guide me with this issueThanks
Hi All, Can you help me understand what happens if a same CI is part of 2 different Dynamic CI Groups, then how the values (mainly the support group, change group, approval group, managed by group) are going to sync between the Dynamic CI Groups and ...