Content Delivery widgets not usable in Service Portal or HR Portal

[James218]

Hi everyone,

So my organization bought the HR Service Delivery module and is planning to leverage the HR Service Portal. After some time tinkering on it, I noticed that there is the Content Delivery (CD) widgets that are really nice, like video carousel, announcements, calendars, etc. BUT I am not sure why these widgets are not working as expected in the HR Service Portal ( ESC - employee service portal).

Can someone explain to me why these are not working? I even tried cloning the Video Carousel widget and on the server script it's calling the  cd_ContentDelivery.getContentForWidgetInstance() function which according to Service Portal does not exist.

Regards,

James

[James218 · Accepted solution]

Hi Andre & Chris,

Thanks for your input; I have fixed this issue and found the problem. Chris is correct, for the ESC the content management widgets should be used and can easily duplicated depending on the content types (i.e. videos, calendar, quick links, etc.). My problem was that the Instance field I was using was empty and the new content widget I created is not associate to that Instance field. I just overlooked this component, it's just as trivial as that.

Regards,

James

[Rishabh24]

Hi James,

Could you please help on this, I am also getting same error.