Context Menu & other OOB functionlities are not accessible for particular user

[New Developer_S]

Hi  Service Now Experts,

Issue is User is unable to click Context Menu  / New Button / Filters even though they are visible .Page Navigation is also missing 

When Trying to debug while clicking on New Button ( while Creating new KB article ) , I have found the below error in JS Console , 

Uncaught ReferenceError: GlideList2 is not defined

    at HTMLButtonElement.onclick (kb_knowledge_list.do?sysparm_query=&sysparm_first_row=1&sysparm_view=:507:1621)

onclick @ kb_knowledge_list.do?sysparm_query=&sysparm_first_row=1&sysparm_view=:507

If any one knows how to resolve this error , can you please post it ?

And most importantly this issue is occuring only in Default View of Knowledge articles list. 

I tried all possible sources, But no luck yet !

Looking forwards for Solutions,

thanks and regards,

TIA

[Dr Atul G- LNG]

Hi @New Developer_S 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953731

Check the user profile also try to impersonate the user and are you able to access after impersonation?

[New Developer_S]

Issue is resolved on its own. Every thing works fine now.I would like to close this tread . 

[Dr Atul G- LNG]

Thanks mate for update.