Contextual search in incident form does not show knowledge article

indrasengupta
Tera Guru

‎02-17-2025 12:37 AM - edited ‎02-17-2025 12:39 AM

Contextual search in the incident form does not show knowledge articles when searched based on the Short Description but displays results when searched with the knowledge article number.


Short description = Vision/MobileVision - Main (does not result)
Knowledge Number = KB0085905 (shows result)

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-17-2025 12:59 AM

Hi @indrasengupta 

 

I tried this in my pdi and it is working as expected by both ways, with KA Short description and Number too. Seems it is some cache issue. Try to repair the knowledge plugin and try. 

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