Contextual Search in Service Portal - Workaround

[garethprice]

I've successfully implemented the workaround to enable Contextual Searches on the Service Portal listed on the HI Portal PRB692368

I've noticed the results that show have links to the knowledge articles which is great.

The issue I have is when you click on the link you are re-directed to the article and taken away from the record producer.

is there a way to open the links in a new tab/window by default?

[Nia McCash · Accepted solution]

You would have to modify the 'PRB692368 Workaround' widget that was included as part of the KB.   You'll want to add target="_blank" to your links.

[garethprice]

Perfect!

Thank you!

[amaradiswamy]

Hi Nia,

For catalog items search, when we click on it is redirecting to the same form. For suppose i am in "Create incident" record producer and searched with laptop then the catalog items are getting displayed but when we click on it is redirecting to the same form. How to fix this issue?

Thanks and regards

Swamy

[Nia McCash]

amaradiswamy please start a new post/thread for this and explain what you mean when you say "it is redirecting to the same form" - do you mean that ALL catalog items are going to the "Create Incident" form? Or they are all going to the form that is currently displayed?   Also, have you modified the search in any way?   If so, you may need to post the code or explain your changes.