Contextual search not displaying catalog items

[Wayne Richmond]

Hi there. I have created a Search Context called 'Support 2020 Request look-up'. It uses the Knowledge and catalog Searcher. In the Resource Configuration, I have edited the Catalog Name (in catalog) with the name of the catalog I wish the search to use, in this case it is just called 'Box'. However, when I try the form out, it is only returning entries from the Knowledge Base and nothing from the catalog.

I have checked the Catalog is configured correctly and is active. It contains 4 active Catalog Items. I'm a bit stuck now - can anyone offer any advice?

Thanks

[Uncle Rob]

Yeah according to this article on the wiki, it looks like you did the right thing:

http://wiki.servicenow.com/index.php?title=Defining_Contextual_Searches#gsc.tab=0

[Wayne Richmond]

Yeah, it all looks right to me. One for Service Now support d'you think?

[Uncle Rob]

I almost always double up my community posts with a /hi ticket.   If anything you're helping the newer resources learn the platform.

[Wayne Richmond]

SN found the solution. The Catalog Items had the 'No search' field set to true, hence they weren't appearing in contextual searches.

[Uncle Rob]

    Can't believe I missed that.