Contextual search on record producer

[Guruvendra J]

Contextual search on record producer: how to display knowledge articles based on catalog category on short description?

[Hemant Goldar]

Hi @Guruvendra J ,

Did you check the below support case?
How to get Contextual Search on Service Portal Record Producers to show up 

I hope this helps!

Regards,

Hemant 

[Guruvendra J]

Hi @Hemant Goldar,

Thanks for your response. We enabled this functionality and able to view suggested knowledge articles. We would like to further fine tune the suggested knowledge articles based on specific knowledge category. We are facing difficulty in fine tuning the results. 

widget name as per product documentation: Contextual Search - Inline Results