Contextual Search - Preview button only working on shorter (in length) Knowledge Articles

Robin J_
Tera Guru

Hello ServiceNow Community!

We are using Contextual Search to display some Knowledge Articles. This works perfectly, but when clicking on "Preview" it only works for the shorter (in length) Knowledge Articles. Have not find any way (yet) to modify the "logic" or "code" behind this "Preview" button. Any ideas?

We have enabled the preview button by selecting "True" on this field on this table:

Table: cxs_table_config
Field: preview_button_active

RobinJ__2-1678193059227.png


Example where it works:

RobinJ__1-1678192995315.png



Example where it does not work:

RobinJ__0-1678192985219.png

 

 

Kind regards,
Robin J

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