Convert Catalog Item to Content item

Rohith Sureshk1 · ‎06-23-2023

Hi,

I want to know if it's possible to convert catalog item to content item in ServiceNow. Please share the steps if it's possible

Community Alums · ‎06-23-2023

Hi @Rohith Sureshk1 ,

Unfortunately NO!!

You will have to create it using the path :

Navigate to All > Service Catalog > Catalog Definition > Content Items.
Click New.

View solution in original post

Rahul Kumar17 · ‎06-24-2023

Hi Rohith,

In ServiceNow, it is not possible to directly convert a catalog item to a content item. Catalog items and content items serve different purposes within the platform. However, you can create a new content item and manually transfer the relevant information from the catalog item to the content item.

Thanks,

Rahul Kumar

If my response helped please mark it correct and close the thread.

Thanks,
Rahul Kumar

View solution in original post

Voona Rohila · ‎06-23-2023

Hi @Rohith Sureshk1

Can you explain in detail of your requirement?

Refer below link on Difference between content item and Catalog Item:

https://www.servicenow.com/community/itsm-forum/content-item-and-maintain-item/td-p/871025

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Rohith Sureshk1 · ‎06-23-2023

Hi,

The requirement is that I have a catalog item. I want to convert it into Content item so it'll redirect to KB Article instead of submiting a order

Community Alums · ‎06-23-2023

Hi @Rohith Sureshk1 ,

Unfortunately NO!!

You will have to create it using the path :

Navigate to All > Service Catalog > Catalog Definition > Content Items.
Click New.

Community Alums · ‎06-24-2023

Hi @Rohith Sureshk1 ,