Security Admin Role lost in PDI
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11-15-2023 04:59 AM
Hi,
I suddenly cannot elevate my role as security admin anymore in my PDI, is it a common issue? Is there any other solution other than resetting and wiping my current instance? I am also curious about what I might have done wrong to cause this issue.
Best,
Yuqi
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11-15-2023 05:02 AM
Hi @Yuqi
If I am not wrong you can give the access to your self again by going in user profile - Role. If it did not work take a back up of your instance and wipe it.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-15-2023 05:12 AM
thanks for the rapid reply, however, I do need to be a security admin already to be able to assign this particular role, right?
Best,
Yuqi
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11-15-2023 05:17 AM
I don't think, give a try. You are in PDI and you have admin right.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-15-2023 05:22 AM
I don't have the elevate role option, and that's the problem