Convert Emergency to Normal type
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‎05-27-2024 08:42 AM
How to Validate the conversion of an emergency change request to a normal change request in ATF
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‎05-27-2024 11:09 AM
It will depend on how your business process allows for this? Is it a field change or a UI action?
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‎05-27-2024 11:23 AM
Hi @pavi12
OOTB there is no UI action or BR which convert the emergency change to Normal change. The conversion can be happen only and only in New state. So in ATF you can check the change type field and validate else no way to do this.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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