Convert Incidents to Requests

[AbbasP]

Hello Community members,

We have a requirement to convert RITMs to INC (as we have more requests than INC in our organisations).. I understand the below article provides a solution for INC to RITMs below:

Convert an RITM to an Incident - ServiceNow Community

Has anyone converted INC to Requests?

[Dr Atul G- LNG · Accepted solution]

Hi @AbbasP 

We can't convert Inc to Request, but we can create a request from incident.

The Best Practice - Incident Resolution Workflow plugin (com.snc.bestpractice.incident) should be active for creating a request from an incident. To associate a parent incident with the request created for a record producer, the catalog_admin should add the following script in the script block of the record incident.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-manageme...

[AbbasP]

Thanks @Dr Atul G- LNG, this is useful information and I will use this solution within the org to meet our requirements.

[Ankur Bawiskar]

@AbbasP 

OOB there is UI action on incident to Create Request

Did you check docs and the UI action link for the same?

here is an article explaining

Convert an Incident to a Service Request Approach & Step By Step Implementation Guide 

If my response helped please mark it correct and close the thread so that it benefits future readers.