Copy a record producer request

[psjajda]

Hi,

We are using record producer to create request in Servicenow using portal. User wants to reuse previously filled request data to create new request with minor changes to few variable information.

Can you let us know if it is available in Portal OOTB? if not is it possible to copy request and review it before submission in Portal.

Thanks.

[Jaspal Singh]

Hi,

I assume there is a field on the form that allows user to select previous tickets. If so, you need an onChange() client script that inturn calls a Script include to get in relevant details from the selected tickets and pre-fill it on the current form.

[Anurag Tripathi]

Hi,

Check Ankur's reply on this thread

How to copy submitted Request item in Service Port... - ServiceNow Community