Copy attachment from interaction chat to Request
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Friday
whenever agent creates any request, all the attachment should be copied from interaction chat to request (REQ/RITM).
How to do this via flow designer.
what can be the trigger condition and how to look up record
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Saturday
In triggger i gave interaction_related_record table only. 1.after trigger my next condition is 'look up records' there i am giving sys_attachment table and adding this script ( as my requirement is duplicate should also be prevented from adding.)
2. after this I am giving IF condition where look up attachment records - is not empty
3. for each condition for attachment records
4. copy attachment
but getting this error
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Saturday
Hi @vdnehete ,
I could see Target Record value is empty, please check that!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026