Copy attachment from req to case and the ritm

[is_12]

Hello,

Using an box integration from the 3rd party attachment is getting added on the request (in the pin icon), Now need to copy this attachment to the case & the RITM of that request, need an solution for this.

Thanks,

looking forward for the solution

[Ankur Bawiskar · Accepted solution]

@is_12 

wherever the attachment is copied to REQ, there only query sc_req_item with this REQ then use GlideSysAttachment.copy() function

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SanjivMeher · Accepted solution]

Instead of copying the attachments to these records, you can probably create a Relationship record, which would be the most efficient way of showing the attachment. Copying attachment will have more complexity and multiple copies of the same attachment.
Solutions in below blog should help you
https://www.servicenow.com/community/developer-blog/tnt-quot-related-attachments-quot-related-list/b...

[Ankur Bawiskar · Accepted solution]

@is_12 

wherever the attachment is copied to REQ, there only query sc_req_item with this REQ then use GlideSysAttachment.copy() function

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SanjivMeher · Accepted solution]

Instead of copying the attachments to these records, you can probably create a Relationship record, which would be the most efficient way of showing the attachment. Copying attachment will have more complexity and multiple copies of the same attachment.
Solutions in below blog should help you
https://www.servicenow.com/community/developer-blog/tnt-quot-related-attachments-quot-related-list/b...

[Community Alums · Accepted solution]

Hi @is_12 ,

Please follow this Article and create a Relationship :

https://www.servicenow.com/community/itsm-articles/copy-attachment-trick-and-treat-low-code-solution...