copy email attachment to record in flow designer

[siddharth26]

Hi All,

Am trying to create a inbound flow using flow designer , when an email is sent with an attachment i want the attachment from the email to be copied to the record in service now.

below is the flow designer.

the flow executes find till step 3 it creates record in interaction table 

but step 4 copy attachment is not working as show below

step 4 copy attachment configuration are below

could you please suggest on this copy attachment step is not working and we are not able to see the attachment in the interaction record once the record is been created.

thanks

Sid

[Maik Skoddow]

Hi @siddharth26 

I don't understand why you do this activity manually, as there is an individual Flow action for that job:

Maik

[siddharth26]

Hi Maik,

thanks for the reply .

1. so we should use only two steps

first one is inbound email

2. move email attachments to record.

thanks

sid

[siddharth26]

Hi Maik,

I have edited the flow this way as shown.

but in the step move am not able to pick any data picker ,

what should be then email record picker i should pick could you please let me know.

thanks

sid

[Maik Skoddow]

Hi @siddharth26 

the one from the inbound trigger!

Maik