copy email attachment to record in flow designer

[siddharth26]

Hi All,

Am trying to create a inbound flow using flow designer , when an email is sent with an attachment i want the attachment from the email to be copied to the record in service now.

below is the flow designer.

the flow executes find till step 3 it creates record in interaction table 

but step 4 copy attachment is not working as show below

step 4 copy attachment configuration are below

could you please suggest on this copy attachment step is not working and we are not able to see the attachment in the interaction record once the record is been created.

thanks

Sid

[siddharth26]

Hi Maik,

the below worked 

thanks

sid

[Shamma Negi]

In the email record, you can pass the Inbound Email trigger record.

It will then move the attachments correctly.

Please mark it helpful and accept solution

[Amit Verma]

Hi @siddharth26 

If you still need to make use of Copy Attachement, you need to tweak your flow a bit to get this done. Please find the snip below for your reference :

Your flow should look like 

Please mark the answer as helpful if it solves your problem.

Thanks & Regards

Amit Verma

[siddharth26]

Hi Amit,

The flow look like this after modification 

1. inbound email

2.create interaction record

3.look up email attachments

4. for each item

5.look up attachment record

6. copy attachment

the above are the screen shots and the configuration of each stage ,

but still the attachment is not copied to interaction table.

kindly suggest

thanks

sid

[Amit Verma]

Hi @siddharth26 

Can you please check if your email is being received with attachment or not ? You can have a look on the Flow Execution context to check the output being returned by Look Up Email Attachments table. For me, it is working as expected as shown below. If possible, can you please paste the execution output or check for any errors/issues in the flow execution output ?

Thanks & Regards

Amit Verma