Copy fields from Interaction record to Related Task

[Rodrigo24]

Hello everyone,

I need to know how to copy fields from an Interaction to any related Record created with the "New" button of Related Record in the interaction record.
I don't know what type of / BR / UI script action I need to use.
There is a UI action that allows me to create a related incident and copy these fields, but it doesn't work using the "New" button in related task.
This UI action is:

    Name: "Create Incident"
    Condition: new GlideRecord ("incident"). CanCreate ()
    Script:
            if (current.update ()) {
                var inc = new GlideRecord ("incident");
                inc.initialize ();
                inc.caller_id = current.opened_for;
                inc.short_description = current.short_description;
                action.openGlideRecord (inc);
            }
            
            
I need something like this but working with the Related Task button or its Interceptor.

Any idea?

Thanks in advance.
Rodrigo.

[Cuong Phan]

Hi Rodrigo,

You can refer to this article, passing variable from interaction any type of record

https://community.servicenow.com/community?id=community_question&sys_id=503b2dd4db628850f7fca851ca96...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

Cuong Phan

DXC Consultant.

[Rodrigo24 · Accepted solution]

Hi,

Finally I found a solution.
I had created a new BR.

"

    var Inter = new GlideRecord('interaction');
    Inter.addQuery('sys_id', current.parent_interaction);
    Inter.query();

    if (Inter.next()) {
        current.requested_for = Inter.opened_for;
    }

"

Thanks.

Rodrigo.