Hi. If what I know is right, users can configure their personal list layout that shows the columns that they want to watch. What I want to do is that I configure list layout of all users by default before they configure it. How can I configure this d...
We are using the below script to create an additional variable on a RITM to sort list collector values by alphabetical order (not the order in which they were selected). This variable is then displayed in a dashboard report. My question is is it poss...
We have a survey sent to users once the incident is closed complete , In the email notification as of now we have a link asking for users opinion, up on clicking It will open in a new browser and lands the survey page , is there a way we can use thi...
Hello, I am new to servicenow. I want to add a hyperlink into below method: vaSystem.sendTopicPickerControl(greetingMessage); but the hyerlink always display as hardcode should I modify the method sendTopicPickerControl ? Where is vaSystem.sendTopi...
I have one reference field and when I am modifying the widget and trying to show it on service portal , it is showing sys id instead of the display name. But I want display value.How to achieve this?
Good afternoon,We have a list collector which references the sys_user table, and has the attribute ref_ac_order_by=name applied, such that if a user selects Roger, then Mark, then Anna, when we look at the right hand slushbucket in the associated RIT...
I have a list control for that I want to customize so if a specific sysparm(sysparm_nonew) appears in the url, I want to hide the new button.But I can't find how get get the sysparm_nonew from the url. I tried "gs.action.getGlideURI().getMap().get('s...
Hi Community, I have a field named as Limited Liability & it's referring to another table that is having order field.I want Limited liability field reference to show list in ascending order of 'order' field. Instead it's displaying on descending orde...
As per subject, I have a catalog form where one of the variable is named - Owner where it will return the name of the employee that owns the device, and this variable references the sys_user table. So let's say if i were to run a report based on the ...
We are looking into moving our schedules and shifts from PagerDuty to On-call Scheduling in ServiceNow.The out-of-the-box On-call Scheduling implementation covers two situations on triggering alerts: Situation 1: A new P1 case is open. Situa...
Hi everyone. I'd like to ask if is it possible to enable SLA logging? because what i can see in sytem logs are transaction , email logs and etc Thank you
I got an instance as a Service Now Developers but I cant find how to navigate to the Service Management page and I wanted to look at Service now as an admin user. Does anyone know what I have set up wrong?
Foreword: This is a solution that worked for our company. It may not work in your environment. As always, develop and test before going live. Also, we link our approvals to our requested items, if your company uses a different method, adjustments wil...
Hello, Can anyone please guide me how to show Search option on Topic pages of Employee Center. I'm on Utah version & the Employee Center Version:30.0.2However, I'm unable to figure out how to show the Search option. Please help! Reference link - Feb...
Hi @Everyone I have an issue about Live Agent timeout.I followed the steps in the documentation about LA timeout to set timer for reminder timeout and cancel timeout. But when testing reminder - cancel timeout for LA chat, the behaviour runs unexpect...
