I have a requirement to update the HR Case based on the reply received and change its status to Closed or WIP. When the case is set to Awaiting Acceptance, we are sending email notification with 2 options, accept and reject. When the user selects Acc...
I want a UI action on the rm_story table. When I cilck on the button, it will tag the 'opened by' user and put some worknotes. How this functionality can be achieved and what will be the script for that? TIA.
In Scheduled Data Export, the following settings were made ・Enable delta exports is checked.・Delta on or after is set to Updated (sys_updated_on).・Run : Periodically・Repeat Interval : Every 10 minutes At some time, a record is created in the target t...
Hi Team i have created a flow designers for priority tickets on incident tables. applied the conditions if priority is critical , it will be automatically assign to "able tuter " or priority is not critical-- it will assign to other user.. my flow i...
Hi All, I got assigned an enhancement can you help me with that how to proceed?To manage the Contingent Worker Extensions efficiently, we need better process. In few cases, a manager has multiple resources that need to the extended(around 20) or rev...
I have created an alert management rule (AMR) and if my conditions are met alert get passed to AMR and reaches the azure event hub which is being configured in an action .but now what is happening some of alerts are getting failed at AMR level with...
Hi, we have a client who has multiple Facebook Pages for their business and wants to use the conversational messaging from Facebook Messenger. For now, only one of the pages would need to be integrated in ServiceNow. However, when they want to link o...
I have a client script that hides multiple parts of a form. It's HR Case but I think my question is more universal. Right now I have a section that looks like g_form.hideRelatedList('REL:b65330019f22120047a2d126c42e70f2'); g_form.hideRelatedList('...
Hi There, I have a field call seperation date on my hr case table. I want the field to be highlighted in yellow if it was updated. I was thinking of writing the on load client script but the old value will not be available How do I compare new value ...
Hi ServiceNow community.Requirement: I have a requirement to add a confirmation pop-up dialog box, asking users to confirm before adding comments to an Incident, under certain conditions. I have successfully created the desired behavior for when the ...
How to auto populate the request and task number?For your reference here the Screenshot.In request number the CDPOS number cannot populate.In task number both request and task numbers cannot populate. Thank you!
I have a custom choice-type field called "Ref" on the HR table. Additionally, there's a variable editor on the HR form containing several variables. My objective is that when a choice is selected from the "Ref" field and the form is saved or updated,...
Hi Team,We have configured MS Team - ServiceNow Integration via virtual agent. We activated the virtual agent chatbot at Service Portal side for testing purpose whether same topics are visible or not. Same topics in the sense which are reflecting at ...
I'm using OKTA Authentication to call API from ServiceNow.Refer to this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858462Everything went fine, but the problem is the token_id can only be used once. After the first call, ...
Hello developers, im getting Error when adding multiple requests from cart. im getting error as "Violations against unique key detected by database conn=2******) Duplicate entry 'dee7af7ff******' for key 'group 2'). Could anyone help me the reason fo...
