How to call the result of a mail script to the Send SMS action
I have a requirement to use Send SMS action in Flow Designer and pass the result of a mail script as part of the text on the Message field. How can I achieve this?
Forum Posts
Show user own comments for knowledge article using widget in service portal
Hi Team,I have a requirement to show only user own comment for a knowledge article on service portal. Please help me with the code to show users their own comments .How can I achieve this?
Resolved! Neea script during On Submit on Catalog client script
Hi all, When i select the Environment , values which will get added to roles from system properties. When user clicking on submit , i need to validate the --None-- should not be selected System property
About Report
Hello, everyone.I have made two tables, one table is called Hawkeye Test Result and the other is called Hawkeye Test Result Metrics.One Hawkeye Test Result data may be associated with plural Hawkeye Test Result Metrics data.And for a Hawkeye Test Res...
ATF is getting failed with error" Could not find email matching condition"
Hello Everyone,We are automating the test cases for Incidents using ATF. One of the requirement is to validate the email body. We are using validated outbound email option but when provide body, ATF is getting failed with error" Could not find email...
How to configure the steps in incident ticket
Hi Guys,May I ask if where I can configure this steps in incident formThank you
Need to multiply 2 fields on portal
Hi Team, we have two fields :number of request (single line text) and capacity (single line text).we need to multiply these and set in capacity only once.trying the below codebut this is running on a loop. please help me with the code.var res = pars...
Change the format of published and last modifed field in KB Portal
Hi All,I have a requirement where I need to show the last modified date and time and the published date of an article in knowledge portal in format YYYY-MM-DD HH:MM:SS. I have enabled the system properties "glide.knowman.search.show_last_modified" an...
Resolved! Need to copy one dashboard tab
I need to copy one tab from a dashboard to another. Any idea on this?
How to auto populate due date filed on problem and problem task table
Hi All, I need to auto populated due date value on problem and problem task table based on priority values. ex: if priority is 1 due date is +7days need to populated on due date field 2. if priority is 2 due date is +10 days need to populated on du...
Resolved! Un kown name visible in the catalog item view & in serviceportal
Hi all,I have created the some variable but with out creating one is displaying .Please find the attached document for your reference. when I try to to un known name (option) configure at that time showing as record not found. I have tried with clea...
Related To Upgrade Details
Hello Community, When checking skipped records during an upgrade, we come across various resolution options like Not Reviewed ,Reviewed etc . Could someone please help me understand what each option entails in simple term? Additionally, once a resol...
Need assisstance with creation of user in basic authentication
Hi All, I am trying to create tiny url, is it possible to convert tiny url without creating an user for authentication, Currently I am hardcoading the username and password in script, it is working fine, I m searching a way where we don't need to cre...
Resolved! what type of roles should be assigned to Group to handle CSM cases
Hi All, we have CSM Agent group, group having below 3-roles, group have 9-members *agent_workspace_user*awa_agent*interaction_user but here when we try to click on "Find Agent" it is showing "No Agents Available " Please help me to display group-memb...
Resolved! Copy value from one field to another field based on a condition using Fix Script
Hello Devs, I've got a Fix Script which only updates the limit amount once, and then when I re-run it nothing updates. Below is the script which partially works or so to say only works once. (function() { // Creating a GlideRecord for the 'cmdb_c...
