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Knowledge article formatting

Hi All, While creating knowledge articles , when html field is filled with sentences in bullet point, the alignment is not proper. Please find below example ExpectationI want the secondline to start in the same place where the first line starts in th...

MohammedYaseen_0-1702900354737.png

Filter icon doesnt expand on clicking on portal

Hi All, I have a custom table which I am showcasing on portal to external users ('customers'). They can see the filter icon as I have enabled it , but the filter doesnt expand. IS there any particular role required for that ?   

TapishSharma1_0-1702913537148.png

Resolved! How to hide related list item

Hello,Is it possible to hide specific items from a related list? (not the entire related list, just selected records)On RITM form, we have a related list from the sysapproval_approver table, in which the Approval/Estado field is update to "Approved" ...

FelipeMorais_0-1702911011422.png

Resolved! Revert to New- Authorize to New state in change request

Hi,I am trying to click on 'revert to new' from context menu of change request form when it's in Authorize state, but it's not reverting to new.  I am getting the following error 'state model for normal changes does not allow reverting change from Au...

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DreamIT by Tera Contributor
  • 3944 Views
  • 4 replies
  • 0 helpfuls

publishing dashboard fails

I have created a report and added this to a dashboard.The report has been shared with everyone having the role snc_internal.The dashboard contains the report and is shared as well with everyone having the role snc_internal.When I impersonate and do A...

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Normal Change Planned start date

For a Normal CHG, we want to update the logic so that the CHG cannot be planned to start before the next CAB meeting. CAB meetings are currently set to occur on Wednesdays. For example, if I were to create a new Normal CHG on Thursday 11/30/2023, the...

Community Alums by Community Alums  
  • 521 Views
  • 2 replies
  • 0 helpfuls

Resolved! Call spoke action from script include?

Hi all,I´m very much a newbie on the ServiceNow platform, so I hope the terminology of my question is correct. I have a spoke action that I created using Flow Designer, which takes an input parameter, runs a REST API call, and returns a parameter wit...

janerling by Giga Contributor
  • 1816 Views
  • 3 replies
  • 0 helpfuls

Higher log level for a particular REST message

Hi,I need to change the log level to 'All' instead of the default 'Basic' for a particular REST message triggered from a Business Rule. How can I do that? I do not want to change log levels for all outbound requests. Only for this particular Business...

Thomas G by Tera Guru
  • 634 Views
  • 1 replies
  • 1 helpfuls