Hi,Does anyone have detailed instructions on converting an SCtask to an Incident? This change would copy the sctask caller, short description to the incident and then close the sctask, request item and request. Can any help on this?Thank you in adv...
Hello, How to create categories tiles in Service Portal, like below example screenshot. when we click on Hardware, it should all catalog items related to hardware and so on.Can someone help me how we can achieve this functionality. Thanks in advance ...
Hi All, Like how in Incident case, once an end user submits an Incident in Service portal he can able to post his/her comments. But it is not possible incase of Catalog Request. I cant see any text box to post comments. Also can anyone let me know h...
Hi I'm trying to create a report with the record producer variable data in it, when i run the report with admin access it was showing me the data but when i tried with custom roles and itil role it the variable data was not showing on the reportThe ...
HI, In Service portal, When user clicks on Ok in the alert popup, i would like to open a URL in the background and not redirect the user to the url. (the user should still be on the current window). Is this possible? If so, can you please suggest h...
Good Afternoon Everybody, I have a request in our instance that I can not find a solution for. The user wishes to hide work notes in a project that didn't come from the project manager. In short, our platform uses a parent/child structure in projects...
Hello everyone! I need some help with this issue. So we have a field in the Task table (let's consider requester_name) and on Incidents I have the regular caller_id. We need to have that requester_name, because our client asked for it. When I change ...
hello,i understand that an ITOM license is required to implement service graph connector for Microsoft Intune?is there way we can use it in DEV for POC without cost/license?or any other we can avoid this license and cost to use service graph connecto...
Hi All, I have requirement like,I have a 'requested by' varaible Reffering to user table, Currently this variable is editable for all the users. users is asking 'requested by' variable is editable only for 'ITIL' role users for other users it should...
What is the difference between Identification Section and Extension Section In Discovery Pattern?
The Attachment API - Retrieve Attachment Content method returns the attachment content as a binary representation in a text field (the response body). I was hoping to save the response body as the attachment itself rather than using the Retrieve Meta...
How can I restrict ITIL users so they are automatically redirected to default view if they click on a link in ess view for Incidents. I understand the view rules might be the way to go but need assistance on the correct script to accomplish this.
Hi, I have a requirement to add the ability to toggle from card view and list view on the My Request widget. Any tips?
Hello All, Is there any way to bring the Glide List field type on Portal widget?like watchlist If yes, need help with below execution- what is the way to do the same?- that field should populate the existing value that is already present from the for...
Hi!I have created a value named "approver_group" that refs sys_user_group table, and I want to auto populate approver's group in it.Please let me know what scripts or setting is needed. Below are the settings for the other variables. "applicant": sho...
