Copy resolution notes to additional comments

[rambo1]

Hi, 

I have resolution notes(closed_notes) and additional comments (comments) which is a journal field on incident form, and both are mandatory during resolving a incident. Now, I want resolution notes to be copied to additional comments, when resolver fills additional comments and resolution notes and resolves incident, additional comments should be appended by resolution notes.

I have tried before update business rule with script:

current.comments = current.closed_notes;

But this did not work, any other way to copy resolution notes to additional comments?

[rambo1]

yes it is close_notes, I corrected it but no success

[Alberto Consonn]

I just tried, you don't need any customization, it's already there OOTB:

[rambo1]

But, This is not happening in our instance.

[asifnoor]

Hi Rambo,

Can you share your BR with us to check the issue once.

Technically as Alberto suggested, if you do that, it should work for you.

[Alberto Consonn]

Try with this script in the Business Rule:

current.comments = current.close_notes.toString();