Copy the Description, Short Description of existing incident record onto the existing problem record

[Deepak Shaerma]

1. Copy the Description, Short Description of existing incident record onto the existing problem records' description and short description.

[Deepak Shaerma]

thank you gunjan, its working

[Gunjan Kiratkar]

Please mark it as correct and close the thread.

[Saurabh Gupta]

Write an onAfter BR on incident table with condition problem is changes and problem is not empty.
copy short desc and des of incident on problem.

[Aman Kumar S]

Hi @Deepak Shaerma 

I believe you must be talking about the UI action that is used to create Problem from the incident form.

We already have a property which takes care of this.

Refer to the screenshot:

When it comes to existing ones, you can place this script in fix script or scheduled job.

var incGR = new GlideRecord("incident");
incGR.addEncodedQuery("problem_idISNOTEMPTY");
incGR.query();
while (incGR.next()) {
    var probGR = new GlideRecord("problem");
    if(probGR.get(incGR.getValue("problem_id")){
    		grProb.setValue("description", incGR.getValue("description"));
		grProb.setValue("short_description", incGR.getValue("short_description"));
		grProb.update();
    }
}