Need help setting-up an advanced reference qualifier that uses the 'u_term_code' field from the *Term drop-down as a dependency and returns a list of courses that share the value.javascript: u_term_code = current.variables.u_term_code;Above, is the c...
Not sure why I'm finding this so difficult but dates are my greatest weakness and greatly appreciate any help as I have searched endlessly and the glideDate's that I've tried have not worked. I have an inbound script that I need to take a provided da...
We are in the process of upgrading to London and have a question on cloning. We have a DEV instance upgraded to London currently; we will be cloning over that instance from PROD, which is on Istanbul. If we clone over London with an Istanbul instance...
Looking at some existing Business rules for my client and they are checking to see if a record exists before inserting - fair enough. The thing I find odd is that they are using GlideAggregate whereas I would use GlideRecord Am I missing a trick here...
I created a couple of tables on Fuji (patch2) and it seems there is no way to delete them. In "Tables" there is no Delete on the selected rows and in Dictionary I can wipe out some of the field records (and the table record itself), but can't delete ...
I am attempting to import an update set from an XML file.Steps:Update Sets > Retrieved Update Sets > Import Update Set from XML > Browse local file > Press UploadThe Upload button does nothing, it directs back to the Retrieved Update Sets page but th...
Hi We have a number of Buttons (UI Actions) on our Incident form. The three I will be referring to in this question are 'Close Incident', 'Assign to me' and 'Save & Stay'. The problem I'm having is that when clicking on 'Close Incident' the 'State'...
I am trying to show the list of option that is available for the 'state' field options in the sc_req_item. The highlighted one
Hello there, I'm new to the community and I want to customize the color of the form header and the list header. I found a Script on SN Guru but it dosen't work. function onLoad() { //Change the color of all form section headers var backgroundColor =...
Ok so I have a business rule that does what it should, it creates a new song record in a 'set list' table. However the rule then generates a duplicate in the 'songs list', so I have 2 of the same song in the 'songs list' table. So below is the 'wh...
Hey all, I've got a record producer that is using a list collector type variable set to the [sys_user_group] table. This record producer is being refactored for use in Service Portal, so it's that view of the variable where the selected options show...
How to clear list collector selected values when some field is changed in Service Portal? Say, I have a list collector on cmdb_ci, and I selected some CIs. Now on change of some filed, i want to clear the already selected values from List collector (...
I'm trying to get a list collector to filter based on active is true or another variable "display in catalog". This is something I've successfully done in the past so I'm at a bit of a loss as to why its not working. I've tried the script three d...
Greetings Folks I am building out a service Catalog and one of the catalog items I am crafting is a User Access Request form. Unlike other fields which have been relatively simple I have to create one that requires filtering from our CMDB, and I'm no...
So, we currently have a Catalog Item that has a workflow attached to it. The workflow runs off of the sc_req_item table and has some Approvals. I have it set so that if an Approval is rejected, the workflow goes to a "Set Values" action that sets t...
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