Hi, We are working on export of records from Incident metric(Incident_metric) database view. Records are exporting to an excel sheet via Export set. My question is, how can we remove the duplicate entries from the excel sheet or how could we skip the...
Hello All,I want to ask whether is it possible Content within a knowledge articles being visible based on roles.For example one team would see one part of the knowledge article based on their role. I could not see that part of the article because I d...
Is there a way to test email notifications for a user I created in ATF?
I have a self service catalog form which has many flows depending upon users "Yes" and "No" selection. For the last Yes/No selection, if user selects "No" and clicks "Add To Cart" then a Error message shows up "Sorry! You cannot complete this transac...
Good morning, I have recently started to look at update our Portal and one way I thought about doing this is by using the Icon Menu List widget. When changing the bootstrap colour I notices that its only the icon that changes colour. So the menu head...
Has anyone put Google Analytics on the Service Portal? I put it as a javascript include at the theme level. This seems to work, but only for the initial page the user hits or any refreshes. Since navigating around the portal typically doesn't involve...
When we click on follow button on an incident , we have a separate page open where we can put the work notes/Comments . We have configured a notification on work note update . My issue is when i disabled the desktop notification the notification sho...
When creating an incident from the incident form, the description field adds line breaks. Does any one know if there is a way to prevent the additional line breaks? Thanks! Rita
Hi All, can anyone help: 1)- When change request state is Assess or Authorize, planned start and end date fields will be read only for everyone except for Change Manager and Change Coordinator role users. 2)- If any of the two fields is modified, ch...
Hi , I have a Requirement : when Ui Button is Clicked , it will Render a Ui Page with Dynamic Values . Ui Page : will Fetch values of Specified Table from Script Include using GlideAjax. Script Include : Has Code to glide Records from Specified ...
HI All, i have two prod instance 1.old Prod instance 2. New Instance Prod Now after some days my old prod instance is going to shut and my requirement is that i want to apply forwarding to old prod instance so that wherever any user created incident...
Hello, I have a client script in a record producer. I have the following line of code: var val = document.getElementById('field_name'); However, it doesn't work and instead it shows this error: There is a JavaScript error in your browser console I kn...
Hi all, I'm on New York Patch 1 Hotfix 1a and I'm seeing this in my system log (that is spammed about 50 times per occurrence): org.mozilla.javascript.EcmaError: "OR" is not defined. Caused by error in <refname> at line 1 ==> 1: OR Example: So I un...
Hi, Can i create an xml for the records found in gliderecord ? And can i create table to store xml files? OR can i export all records via xml to other SNOW intance. Thanks in Advance
Hi,I was working on SN application and for the testing purpose, I have installed it on another ven instance.But when I change the application scope and opened the record but it displays record is in application scope and you are in gloabl scope not i...
