Resolved! How to place a record producer in a popup window
Dear all, is it possible to show a record producer in a popup window ? thanks for help regards
Forum Posts
Need to update the sys_created_by field of sys_journal field table while posting the work notes to service now
We have developed a web application which uses the servicenow scripts to add the task as work note to the incident. After this, (hope) there is a trigger which saves the value in the sys_journal_field. We need to update the sys_created_by field in th...
Resolved! how to show an existing Record Producer in a UI Page?
Hi folks, I am making a UI Action that is used in a form view (sn_sm_finance_request), and the goal I am achieving is to make the UI Action to show an existing record producer. therefore I have made my UI action, UI Page: The UI page is...
Service Portal Knowledge articles created using kb article templates are not displaying correctly in portal
Hello, I am currently working on the ServiceNow Portal and linking the Knowledge Base to the Portal. The knowledge base is linked and everything is working fine except when viewing articles created from the KB templates. When going into the view from...
Resolved! g_form.setValue for reference field doesn ´t work as setting manually
Hi everyone,We have done a Client script similar to OOTB "(BP) Set Location to User" wich sets the location of a incident same as caller.location when the caller is changed. Our script is equally to this OOTB but it sets the company.The script seems ...
Resolved! gr.update() not updating all records
Hi All, I am trying to update the work notes of multiple task records, but only one record is getting updated. Below is the script I am using: var gr = new GlideRecord('tablename'); gr.addQuery('parent',current.sys_id); gr.addEncodedQuery('stateNOT I...
Import Export Map table (sys_impex_map) info?
Can someone explain to me what the Import Export Map table is all about? I know that's a really vague question.We had an update set move up from our Dev instance and while previewing it, we noticed an entry from the sys_impex_map table but don't reme...
Resolved! How do you manage data in your non-prod instances?
Hi all, I'm keen to find out how you manage data in your non-production instances when you clone? * Do you just clone straight from prod keeping all the data? * Do you not clone that often, so the data is out of date anyway? * Do you exclude tabl...
Resolved! Let user create record but not view table?
Hello all, I'm trying to let the users of my app be able to submit a record into a table, but not be able to view all the records from other users. Right now the table ACLs give Create and Write access to users, and Read access to admin.I also have a...
Resolved! Using recordWatch and $rootscope timing issue
Our team has a recordWatch on a widget that works great, but we also want to use rootscope to broadcast data to another widget and have something else update as well. The issue we're running into is a delay in the updating and we're not sure how to ...
Resolved! Service Portal: Observing field change
Current version of instance (Jakarta) Within Portal when observing a field change in widget it used to give me name attribute of the field as "IO:sys_id" Note: Fields are a part of Catalog Item. Basically variables. We are working on upgrading to ...
Resolved! How to import data from external application using API?
Hi All, The day I have been dreading has arrived. I have been given 12 API "paths" to an external application where I am to connect from ServiceNow and import their data into 12 custom tables I will create in ServiceNow. Can anyone point me to the...
Resolved! Returning a Primary Key from a Table using GlideRecords()
Hey all, I had a question about querying a table in my ServiceNow instance. I'm currently trying to write a Virtual Agent tool which creates Requests within the Request Table, based on each User's unique identifier (username). The username is not the...
Resolved! Copy a role and permissions
Hi,I want to copy the OOB ITIL role and make some modifications ( remove and add )to the permissions for the new role. Is there an easy method to do this?If I inherit the ITIL role, can this modification be done?
Any good sample on how to build smart simple UI page ?
Dear all, I need to build simple pop up UI page for editing user to be more friendly than editing directly records.I will call this UI page using UI Action. Is there any good sample, different that basic hello word, on how to build a smart user edit ...
