Hi all,I know it's possible to force record to update set by the code below:gr.insert();var um = new GlideUpdateManager2();um.saveRecord(gr);However, how can I put into Update set the flag that the record is deleted?gr.deleteRecord();var um = new Gli...
At one point, Per ServiceNow - .jpg format for images is not recommended for knowledge articles. We have a customer that is very interested in adding screenshots to their knowledge articles. Can anyone tell me with the London version of Servicenow, i...
I have created two custom tables tab A and Tab B. I can create records on Tab B from Tab A. e.g creating problems from inc table. As per the document, I have created a m2m relationship - Step 1 - Step 2 - Add the related list to the table - Step 3...
Hello! I've struggled with some advanced portal configuration and I can't find anything on google to answer these questions: I want to add a "menu item" to my header. However, I'd like this to not be a link to a specific site. Instead I'd like it to ...
HiI would like to change the page I am taken to when I select a result from the "search page" widget.I have used Search Sources, and populated the page I would like to go to Under Typeahead > page.This works if I select the search result from the typ...
Hi Team, I want to restrict the users to select change Task Start Date and End Date (I mean it should not less than the change record planned start and end date) outside the Change planned Start Date and planned End Date. can some one help on this. ...
Hi, We have email layouts set up but we've been unable to work out how to have one template to serve all notifications. Instead, we've created several layouts that pull in the sys_class_name and then have an operator word in the header. For example: ...
I'm trying to add a library I've used as a scroller in CMS, but I'm having trouble figuring out how to get it to work in Service Portal. Here is a link to the jquery plugin:GitHub - wmh/jquery-scrollbox: A simple, lightweight jQuery plugin to scroll ...
Hello all, Is there anyway to hide catalog item image in portal. It has to be in maintain item but it should not be visible in portal.
Hey all,I am attempting to create a report to audit all changes to the sys_user (name, location, status, etc.). However, my issue lies in the fact that I require some detailed information about the changes to each user that are not included in the ...
I was asked in an interview, Could someone help me step by step process for the request. User will create a new travel request -> sent to Admin for review/approval ->if approved, sent to process manager for approval -> after approval, sent to Genera...
Hello! I have a catalog item containing variables set to Global = true. However, these variables are not displayed in the RITM and SCTASK. Please help on why these variables are missing! Thank you.
Hello! I wrote a script include to user as a reference qualifier in a reference variable. The script works as intended, the problem is it is very slow so I'm thinking there must be something wrong. The else statement works great and loads the referen...
Our firm is getting ready to roll out a large number of new user titles in Active Directory, where our SN user data comes from. I want to be able to easily find user records that have a title that is not on the published list of acceptable titles (a...
I'm doing a g_form.getReference on the cmdb_ci field in a client script for incidents. I'm trying to dot walk to a specific filed that is part of a specific class. The filed is only on this class and when I do ci.u_service_level I get undefined. W...
