copy variables to work-notes

[SMuir]

I have a script that seems to be working fine, but I need to tidy it up a bit.

For the moment the business rule copied the variables on the requested item to the comments [work-notes]

But as you can see its not very tidy. Is   there a way to get only the variables the customer selected to show rather than all the variables on the form?

Variables:

Who requires assistance?: Mitch Sharpe

Member Firm: NRFLLP

Location: London

Are you raising this request to Add or Remove access? : Add

What is your access start date: 15/Nov/2017 11:05:34

What is your access end date?:

What is your access end date?:

NRF: false

GSC: true

Are you raising this request for HR or Finance?: Finance

HR Action & HR Ad Hoc: false

Adhoc Finance Requests for GSC: false

Fixed Asset Registration: true

Time Amendment: false

Vendor Requests: false

Which User Groups in the Adhoc Finance Requests for GSC Workflow do you need to add or remove access to?:

Which User Groups in the Adhoc Finance Requests for GSC Workflow do you need to add or remove access to?:

Which User Groups in the Fixed Asset Registration for NRF Workflow do you need to add or remove access to? :

Which User Groups in the Fixed Asset Registration for GSC Workflow do you need to add or remove access to? : EMEA_PTP_FA_TECHNICIAN

Which User Groups in the HR Action & HR Ad Hoc NRF Workflow do you need to add or remove access to? :

Which User Groups in the HR Action & HR Ad Hoc GSC Workflow do you need to add or remove access to? :

Which User Groups in the Time Amendment GSC Workflow do you need to add or remove access to? :

Which User Groups in the Time Amendment NRF Workflow do you need to add or remove access to? :

Which User Groups in the Vendor Requests NRF Workflow do you need to add or remove access to? :

Which User Groups in the Vendor Requests GSC Workflow do you need to add or remove access to? :

If you have any additional comments or information, please fill them in here.:

Current script is

(function executeRule(current, previous /*null when async*/) {

// Add your code here.

var wn = 'Variables:';

for (key in current.variables) {

var v = current.variables[key];

wn += '\n' + v.getGlideObject().getQuestion().getLabel() + ': ' + v.getDisplayValue();

}

current.comments = wn;

})(current, previous);

Kind regards

Sarah

[SMuir]

This is the code you kindly sent me, I can't see a BR

Shall I swap the /n for a BR?

toDescription();

function toDescription() {

var notEmptyVars = [];

var v;

var desc = '';

/* Put all variable values and labels from the variable pool into an array */

for (var i in current.variables) {

v = current.variables[i];

/* Only include non-empty variables, and exclude Label and Container variables */

if (v != '' && v != 'false' && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20) {

desc += v.getGlideObject().getQuestion().getLabel() + ': ' + v.getDisplayValue() + '\n';

}

}

current.description = desc;

}

Sarah Muir | IT ServiceNow Technician

Norton Rose Fulbright LLP

3 More London Riverside, London, SE1 2AQ, United Kingdom

Tel +44 20 7444 3835 | Mob +44 7738 808219 | Fax +44 20 7283 6500

sarah.muir@nortonrosefulbright.com

NORTON ROSE FULBRIGHT

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[Harish KM]

[SMuir]

Hiya,

I have amended the code changed the /n for BR and its showing on a new line now.

Thanks for your help, appreciate it!

toDescription();

function toDescription() {

var notEmptyVars = [];

var v;

var desc = '';

/* Put all variable values and labels from the variable pool into an array */

for (var i in current.variables) {

v = current.variables[i];

/* Only include non-empty variables, and exclude Label and Container variables */

if (v != '' && v != 'false' && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20) {

desc += v.getGlideObject().getQuestion().getLabel() + ': ' + v.getDisplayValue() + '

[Harish KM]

Glad it worked.could you plz mark the answer as correct

[nlk]

Hi,

We have recently upgraded to London and the above BR no longer copies the variables from a catalog item into the RITM Description field.  This worked fine in Jakarta, just wondering if anyone else has had an issue?