Copy Worknotes from HR Case to HR Task copying Duplicate Worknotes in HR Case

[Tahzeeb]

Hi Team,

I am facing below Issue

I have requirement to copy all the worknotes from HR Case to HR Task and vice versa.

While this is working using journel entry(-1), but every time a worknote is added to the HR Case all the old worknotes in HR Case are getting copied to HR Case also.

kindly suggest

[Tahzeeb]

For After BR

var HRTask = new GlideRecord('HR_task');

HRTask.addQuery('parent', current.sys_id);

HRTask.query();

while(HRTask.next())

{
          HRTask.work_notes = current.work_notes.getJournalEntry(1);
          HRTask.update();
}

[Community Alums]

1. I hope you have written GlideRecord on "sn_hr_core_task" and not "HR_task" in the above script

2. Open the BR "Validate Changes" on "sn_hr_core_task" table and comment these two lines. It will stop the rollback of work notes of HR case from being copied from HR task back into HR case

The sys_id of this BR OOTB is fa5330019f22120047a2d126c42e70f9

[Tahzeeb]

Hi shruthiub,

This approach has worked but now no worknotes from HR Task are getting copied to HR Case, while as in my case I need to get the worknotes copied from HR Task to HR Case as well

Yes the GlideRecord form is sn_hr_core_task

Please suggest

[Community Alums]

Hi Tahzeeb,

Can you confirm the requirement? I can help you out with this.

1. On insert of a HR task, you want the entire work notes of HR case to be copied to HR task

2. When HR Case is updated with a new work notes, you want this new work notes to be copied to HR Task

3. When HR Task is updated with a new work notes, you want this new work notes to be copied to HR Case

2 and 3 should not lead to a loop.

Is that correct? The above requirement is achievable.

[Tahzeeb]

Yes, this correct. that is what is the requirement