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Copy Worknotes from HR Case to HR Task copying Duplicate Worknotes in HR Case

Tahzeeb
Giga Expert

Hi Team,

 

I am facing below Issue

I have requirement to copy all the worknotes from HR Case to HR Task and vice versa.

 

While this is working using journel entry(-1), but every time a worknote is added to the HR Case all the old worknotes in HR Case are getting copied to HR Case also.

kindly suggest

1 ACCEPTED SOLUTION

Not applicable

Hi Tahzeeb,

 

I have tried a mock up on my PDI and is working as expected. I have attached my design. Can you give it a try and let me know if you have any questions/issues.

View solution in original post

16 REPLIES 16

Hi,

create a new after update BR on HR Task table and update the HR Case record

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Not applicable

Hi Tahzeeb,

 

I have tried a mock up on my PDI and is working as expected. I have attached my design. Can you give it a try and let me know if you have any questions/issues.