Copy Worknotes from one task to another

[Tadz]

Hi Everyone,

I have this requirement where I have two catalog task in which when 1 task updated their worknotes it should reflect to the other task.

The issue is, since they are on the same table sc_task. Whenever i tried to do a gliderecord and update it will reflect back to the current updated record. Causing it to be duplicated.

My Approach is an On Before Business Rule.

with the following script:

var gr = new GlideRecord("sc_task");
gr.addQuery("request_item", current.request_item);
gr.addQuery("number", "!=", current.number);
gr.query();
if (gr.next()) {
gr.work_notes = current.work_notes;
gr.update();
}

Is there a way to update without causing the current record to be updated again? I already tried setworkflow(false) but its not working.

Thanks in advance! 

Tadz

[Harsh Vardhan]

current.work_notes.getJournalEntry(1);

Also make sure you use while instead of if block. because while will get all the task

[Harsh Vardhan]

let me know if you need any further help here.

if i answered your query, mark my answer correct and close this thread.

[GChanner]

Hi Guy's

I need a little help modifying the referenced code above in a 'after BR'. I would like the work notes of task 1 to be passed to Task 2 only after task 1 is closed.

[Alp Utku]

As Harshvardhan mentioned, you need to add one more condition to the business rule

Note: use After Business rule and set the condition : worknotes changes + task state is closed completed

[SNOWBeginner1]

Any solution to this