Copying a Request

[bburdick]

I am trying to copy a request record and its related request item as a new request and new related item, keeping all the variables and options from the earlier request only changing the requested for for the new person.

The problem I am running into is creating a unique request number. I tried to follow the code from SNC Guru where he details out how to copy a change request, Copy Change Part 2, but that is not working. When the script does execute, it keeps copying over the same request. I have isolated it down that it is not creating a unique request number.

Here is my code:

/* current is the sc_req_item record I am on.  This script runs in the sc_req_item's workflow */

function copyREQ(termClientArray){
//GET USER INFORMATION
var reqFor = new GlideRecord('sys_user');
reqFor.get(termClientArray);

//PREPARE TO COPY THE REQUEST
var parentRequest = new GlideRecord('sc_request');
parentRequest.addQuery('sys_id', current.request);
parentRequest.query();
if(parentRequest.next()){

//COPY PARENT REQUEST TO CHILD REQUEST
var newRequest = parentRequest;

//GET A NEW REQUEST NUMBER
/* I have tried both this method which uses packages... */
newRequest.number = Packages.com.glide.db.NumberManager.getNumber('sc_request');

/* and this method, which is a business rule.  */
//newRequest.number = parentRequest.getNextObjNumberPadded()

newRequest.requested_for = reqFor;
newRequest.requested_by = current.opened_by;
parentRequest.insert();
}
}

Any suggestions?

[ruzbehv]

Check out this community article. Looks to be what you need.

https://community.servicenow.com/thread/155219