Correct domain not set to Incident table from transform map

[bachhav]

My ServiceNow scoped app is domain-supported. The app has a transform map to transform data from a custom ISR table to the Incident table. The ISR table is also domain-seperated. Transform has the sys_domain field mapping from ISR to the Incident table. The data in the ISR table is populated using a custom-scripted REST API. The source platform is calling the API to push data to the ServiceNow ISR table. We have created a user in Servicenow with the app_admin and ISR table user role. This user has been used for authentication to call the scripted REST API. The user is in Top > A domain.

The problem is that the record in the ISR table gets created for domain Top > A > B, which is correct, but the incident table sets the domain as Top > A instead of Top > A > B.

[Chaitanya ILCR]

HI @bachhav ,

Check if there is any BR which is setting the Domain on the incident table.

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[bachhav]

If there is BR to set the domain on the Incident table, we can't inactive it or modify it as the BR is OOB BR.

[Chaitanya ILCR]

if you don't want to touch it you can override it

override it in the process domain with your own logic

some set the domain of tasks using company field some set it using department of the user 

it's based on the requirement

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya