Correct SLA Definition for Resolution | Catalog Task

[chatsaurav19]

Hi All,

I need to define a Catalog Task SLA like this:::

- Duration Type : User Specified Duration

- Duration : 4 Days ( 8 hrs. a day which means 32 hrs. plus excluding Holidays && Weekends)

I have configured it like this below, so if I raise today it should show the 'Original Breach Time' to be '2023-08-21' but it is showing as '2023-08-29'. 

Can someone please help me rectify?

Thanks and Regards,

Saurabh Chatterjee

[chatsaurav19]

Hi @AndersBGS 

It was this time:::

Regards,

Saurabh

[chatsaurav19]

Hi @AndersBGS 

I also find this below:::

Regards,

Saurabh

[AndersBGS · Accepted solution]

Hi @chatsaurav19 ,

That is what I thought, but just needed the timestamp to confirm 🙂

The reason that it's showing 15 days for actual time left is due to the calculation:

5 days (the duration)

24 hours (hours in a day)

8 hours (the defined schedule) 

Which refers to:

5 x 24 = 120 / 8 = 15

If you would like the SLA breached to be 5 working days = 40 hours (8 hours a day), you need to set the duration to "1 day and 16 hours".

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[chatsaurav19]

Thank you @AndersBGS . It worked