counter field on incident form

[sonita]

in my incident form I have a date type field called : Projected Fix Implementation Date

I have a field which is called :Implementation Date Changed Count and actually this field acts as a counter which means:

when the Projected Fix Implementation Date is changed , the counter will be incremented.

What I'm thinking to do is to create a script include and use glide ajax on my client script ; but I need some help:

This is my on change client script so far and i still haven't worked on the script include:

I'd appreciate it if you can correct me:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue == '') {

          return;

    }

    var projected_date = g_form.getValue('u_fix_implementation_date');

    var ajax = new GlideAjax('AjaxCounterField');

    ajax.addParam('sysparm_name','ContCalc');

  ajax.addParam('sysparm_pr_date',pr_date);

  ajax.getXMLWait();

    var answer = ajax.getAnswer();

  g_form.setValue('u_implementation_date_changed_', answer);

}

[SME · Accepted solution]

I am not sure why you want to complicate things by writing a script include and doing an ajax call...

Craete a business rule similar to OOB "reassignment counter" BR on incident table.

Can you not write a before update business rule and do something like this :-

var counter = current.u_implementation_date_changed_; //If this an integer field

if(current.u_fix_implementation_date.changes())

  counter++;

current.u_implementation_date_changed_ = counter;

[sonita]

So I can just create a business rule for that? Thanks for your help!

[SME]

Yes. Only a BR. Check that OOB "reassignment counter" on incident table...

No problem.

[Vishnu V Reddy]

Hi mansi, I have a question regarding catalog task notifications. What's

your email address??

On Mar 31, 2016 3:23 PM, "manapt25" <community-no-reply@servicenow.com>