create a email notification from flow designer

bala_1312
Tera Contributor

there are few variables presents in catalog item those are  reference type ("sys_user") . when the request will be submitted then  email notification  will be sent to them . how to do that ? please advice . i am using flow designer and  added one action called "Send Notification" . how to configure that ?

7 REPLIES 7

jaheerhattiwale
Mega Sage
Mega Sage

@bala_1312 Please follow below steps

 

1. Add a trigger (Request created) to the flow as below.

jaheerhattiwale_1-1671010184700.png

2. Use Send Email action instead of "Send notification" action and use data pill picker to select the users as shown in image below

jaheerhattiwale_2-1671010424928.png

 

Please mark as correct answer if this solves your issue

 

 

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

@jaheerhattiwale ,

 

the email is going for only one user not all the user which i am adding in 'to' section .

Kilo Contributor

@bala_1312 Please check if all the users have email ids or not.

 

Please mark as correct answer if this solves your issue.

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

@jaheerhattiwale ,

yes everyone has email id .